Legal
Privacy Policy
Lanna Atelier ("we", "us") is committed to handling the personal information you share with us with care and discretion. This policy explains what data we collect, how we use it, and what rights you have in relation to it. It applies to visitors to our website and to owners who contact us about watch repair services.
1. Who We Are
Lanna Atelier is a watch repair workshop located at 65 Nimmanhaemin Road, Suthep, Mueang, Chiang Mai 50200, Thailand. For data-related questions, contact us at [email protected].
2. Data We Collect
Information You Provide
- Name and contact details (email, phone) submitted via our contact form
- Information about your watch or repair enquiry
- Any documentation or correspondence you share with us
Information Collected Automatically
- Browser type and device information
- Pages visited and time spent on site (via analytics, where consented)
- IP address (anonymised where possible)
- Cookie data (see our Cookie Policy)
3. Legal Basis for Processing
We process your data on one or more of the following grounds, as applicable:
- Consent — where you have opted in to communications or analytics cookies
- Legitimate interest — to respond to your enquiry and manage workshop commissions
- Contract — where a commission agreement is in place between us
- Legal obligation — where required by Thai law or applicable regulation
4. How We Use Your Data
- To respond to your enquiry or commission request
- To manage the work agreed for your timepiece
- To maintain records of commissions for provenance and warranty purposes
- To improve our website using anonymised analytics (with consent)
- To comply with our legal obligations
We do not use your personal data for unsolicited marketing. We do not sell or rent data to third parties.
5. Data Retention
Enquiry correspondence is retained for up to 12 months unless a commission arises, in which case commission records are retained for up to 7 years for accounting and provenance purposes. You may request deletion at any time; see Section 9.
6. Data Sharing
Your data is not shared with third parties except in limited circumstances:
- Our dial restoration studio partner, where dial work is agreed — only name and watch description are shared
- Analytics service providers (Google Analytics), where you have consented to analytics cookies
- Legal authorities, where required by applicable law
7. Data Security
We take reasonable steps to protect personal data from unauthorised access, loss, or misuse. Correspondence is stored on password-protected systems. Physical commission records are kept in locked storage at our workshop. In the event of a data breach that is likely to affect your rights, we will inform you as required by applicable law.
8. Cookies
We use cookies to understand how visitors use our website and to remember your preferences. For full details, see our Cookie Policy. You can manage cookie preferences at any time through that page.
9. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, subject to legal retention requirements
- Object to or restrict certain types of processing
- Withdraw consent at any time (where processing is consent-based)
- Lodge a complaint with the relevant supervisory authority in Thailand or your country of residence
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies independently.
11. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect data from minors. If we become aware that data from a minor has been submitted, we will delete it promptly.
12. Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page, with the date of last update at the top. Continued use of our website or services after a change constitutes acceptance of the updated policy.
13. Contact
For questions about this policy or about the data we hold: [email protected]
Lanna Atelier, 65 Nimmanhaemin Road, Suthep, Mueang, Chiang Mai 50200, Thailand